We tried to send a letter to the Orlando Sentinel praising Charlie Thurston and Artesian Pools for excellent customer service. It seems that they write articles about companies that cheat and do negative things…but maybe there’s no market for letters of “praise,” since no one has responded to me from the Sentinel. I wanted consumers to know that there are companies out there, like Artesian Pools, who do an amazing job with installation, but more importantly still show and interest way after installation. There’s no reason to hire a “fly by night” company, that might save you a few dollars, but will be out of business in a few days. Luckily we chose Artesian and not Magic Pools!!
I have been dealing with Charlie Thurston since October 2005 and he has been terrific! He always calls me back when I have a “pool issue” and he always has a solution to the issue… and if he doesn’t have the answer, he calls upon someone who does! He may not know it, but he is really the epitome of what great customer service is and you are really lucky to have him!!
I tell everyone who is thinking of installing a pool, to not waste their time trying to “compare and save” and call Artesian Pools. I tell them that even though I’ve had the pool for almost 4 years, you guys treat me like a brand new customer!
|Letter sent to Better Business Bureau of Central Florida:
I would like for you to add to your file on the Artesian Pools 726 So. Nova Road, Daytona Beach, FL statement of commendation and appreciation of their service and repair of a leak in my pool which they had installed March 25, 1983. The warranty time had long since expired and I had contacted another repair service which shut off the pool, found the leak but never came back to do the repair work.
In desperation I called Mr. Lanoy and he sent a repair man to “check out” the problem with-in the week and subsequently ordered it repaired by his crew for a very minimal charge.
In these days of the “rip-off” and lack of fulfillment of guarantees, etc. I felt that a special note of thanks and appreciation should be given to a Company which more than gave of their time and effort to assist one of their customers.”
|“This was the fourth pool Artesian has built for me, I thought it was time for me to let you know how satisfied I have been with all of them and particularly with the most recent job.”
|“I’m pleased to have chosen Artesian and highly recommend their workmanship and loyalty to their customer.”
|“Dealing with Artesian was a wonderful experience and I have nothing but good things to say about everyone at the company. More importantly the product that they delivered is wonderful and the upkeep is minimal.”
|“In a decade when pride and workmanship seems to be disappearing, I want to commend your staff for wanting to make things right.”
|“When my wife said we needed a pool, Artesian was what I picked, as your reputation precedes you as the leader in pools.”
|“All of our friends said, ‘Oh pool companies are so hard to deal with!’ – We found just the opposite to be true.”
|“To: Artesian Pools
Thanks for making our pool experience a good one. And thank you for the surprise gift.”
I want to let you know how pleased I am with the work that was done on my deck. The tradesmen that were here did a wonderful job and were very clean and neat in everything that they did.
I am so pleased that I picked Artesian Pools. It only goes to show that when you pick a quality company you get quality work. Also one of the most important aspects of a company’s success is the people and customer service provided and Artesian is the tops in both of these areas. I can’t begin to tell you how many people have come to my home and commented on the design of my pool.
It has been a pleasure meeting you and thank you for all your help.”
I wanted to thank you for the nice gift that was sent to Oscar and I. He absolutely loved the Grilling Set. That was a great touch.
We are bummed the weather is getting cold, but we still enjoy just sitting out on the pool deck and enjoying the sound of the fountain and the beautiful pool.
Artesian and all of its employees have been wonderful to work with. Chuck, Bea and Charlie were the kindest people. Artesian as a whole from start to finish has had high customer service standards, commitment and the best quality of products.
We are so grateful and if we ever build a pool again, there is no doubt in our mind you would be the ones to call.
From the bottom of our familys’ heart to the Artesian family…THANK YOU.”
We love our pool! Thanks so much for all of your help with the process. Everyone was so helpful, friendly, and patient. Everything was done in a timely manner, just as was described to us.”
Thank you very much for the very nice grill set. We will certainly enjoy using it whenever we grill at poolside.
We are very happy with the way the pool project progressed and could not be happier with the final result!
Special thanks go to Bob Conrad for his terrific pool design and for his assistance in picking out the ceramic tiles and the color combination that we elected to go with. With so many choices to choose from, his assistance was greatly appreciated. It turned out to be the perfect pool for us.”
I wanted to thank you and your company for the very fine work on design and installation of our new pool at our residence. You completed the pool ahead of schedule much to our delight; I think we got into the pool a month ahead of schedule. The people that work with Artesian were always courteous and professional and my husband and I would never hesitate to recommend your company to others. Your guidance was especially helpful Greg, in working with me on the design and vision I had for our residence.
Thank you for the wonderful pool which we will be enjoying for many years to come.”
Craig and I received the barbeque set yesterday and it is a fantastic gift and we wanted to take a moment to thank you for the gift and for building our pool.
When we told friends that we were having a pool put in they all said that you would hate your pool builder, it wouldn’t matter who you used. I just want to set the record straight and let you know that you were and are the best. I told these same friends about the progress of our pool as it was being built and they could not believe the pace in which it was built. Everything went on schedule and there were no complaints. I do believe they are still in denial and can’t believe that it was done so quickly and with such good craftsmanship. The pool is fantastic, the workmen were all pleasant and professional and I would recommend Artesian to anyone who is thinking of putting in a pool.
Feel free to use us as a recommendation to others, we will gladly tell them of the good service and that they will be dealing with very professional people.
I can’t thank all of you enough for the pool. I will be enjoying it for years.”
We are sending you this unsolicited letter to inform you of the wonderful experience we had with Artesian Pools. With all the horror stories that one hears about purchasing and building a pool, we are delighted that we chose Artesian and we’ll tell you why.
Our first contact with with Neal Piper who completely and professionally explained the entire process to us and assisted in expertly designing the layout that we were looking for. Neal spent his time with us answering questions and making suggestions. At the same time, there was absolutely no pressure to purchase anything. Very impressive in a high pressure business.
At every step of the way, different trades people would arrive to complete their stage of construction. I would guess that during the 3 months of work at least 40 different workers were on site and, without exception, each and every one was proficient, courteous, reliable and neat. The job site was cleaned up every day.
We would like to thank Neal Piper, Charlie Thurston and all the off and on-site supervisors who were always on top of their game, maintaining a “can do attitude” at all times.
In the end, Artesian exceeded all our expectations. Our pool is truly beautiful and unique!”
|“To Whom It May Concern:
I’m writing this letter today to let you know how impressed our family has been with your company. From the beginning when we met Mike Gehrman, we appreciated his attention to detail, creative ideas and quick follow-up to questions that we had.
During the process, we worked with Hal and he was a gem. He did an excellent job of keeping us informed, generally answered the phone when I call and if we couldn’t get in touch with him when we called he promptly called us back. He was always pleasant, positive and informative.
By the way, we love the way your phone system is set-up, allowing us to wait on the line until an employee is available if we have an urgent need.
Oh and yes, the pool is more beautiful than we ever expected it to be. Even a Realtor friend, who visits lots of homes, said it was one of the most spectacular pools he’s ever seen.
Overall, it has been a pleasure to work with your company and I will not hesitate to recommend you to others in the future.”
|“Dear Keith & Alan Cooper,
Your company recently finished our pool in Orlando.
We would like to let you know how impressed we were by the professionalism of everyone we came in contact with this project.
In particular, please note and pass on our gratitude towards Greg Simpson. He was far more than a salesman for your company.
Getting the job going Rick Hooker and Julio were great!
Last, but certainly no least, ‘Hal’. He was so customer service in a very touchy neighbor access situation and all the way through very, very professional. A real pleasure to deal with and who had all the answers!
Please pass on our ‘thanks’ to your fine people – they are truly a real asset to your company.”
|“Dear Artesian Pools,
We want to thank you for our beautiful pool. We were extremely pleased with every phase of your services. From sales, to installation, to follow up service of minor problems, everyone was anxious to ‘get it right.’
Thank you also for the gift of the barbeque set.
Please feel free to send any prospective customers our way. We would be happy to show off our pool and deck and brag about the excellent service we received.”